Wednesday, September 02, 2009

Do NOT buy Mirro Canning Products!

Mirro WearEver is a business segment of SEB. SEB SA is based in Ecully, France and is known for its Krups, All-Clad, Moulinex, Rowenta, and T-Fal brands among others.

I bought a Mirro pressure cooker over the weekend so that I could can my green beans and other vegetables from my garden. When looking at the choices in front of us, we read the information on the boxes to make sure that we were buying the appropriate size and model for the use we planned for it.

The instruction manual is completely useless. It lists the parts of the cooker, is poorly written, and has no real useful information as to how to actually use the item. Interesting.

So I turned to the interwebs. Where I found a FAQ and THIS little gem:

Why won't my pressure cooker/canner come up to pressure?

1. Inadequate heat supply. Make sure your range is set on HIGH HEAT.

2. You are using the cooker/canner on a ceramic or glass top range, which is not recommended.

Excuse me while my HEAD EXPLODES.

Because I read the box, people. I read the tiny, fine print. When I got it home, I read the (as previously mentioned) poorly written, non-helpful "instructions" that offered no instruction.

And NOWHERE in any of this did I see anything that said I should not purchase the item if I had a solid surface stove. NO. WHERE.

So I called the toll free number (and you know where this is going, doncha?) and she just said, "I CAN'T HELP YOU." Yep. Nothing. After I bitched for a bit I got tired of her lame excuses and hung up on her.

OH YES I DID.

And now I am asking you, my one loyal reader who is left, to please click on the above link. Click it a hundred times if you can. Because I want those techie assholes at Mirro, Wearever, T-Fal (which is the shittiest cookware EVER, if you want my opinion), Rowenta, Moulinex, All-Clad, Krups, et all to see that I am just one little person but I deserve to be listened to. And since it was THEY who neglected to give me the proper information to use their product, they should give me a refund. I can't take it back, it's been used (and the box has been recycled), but IT IS NOT MY FAULT. So I want my $70 back. And an apology. And editing rights to the next instruction manual and box copy so that no other poor sucker gets railroaded like me.


Mirro, All-Clad, Krups, Rowenta, T-Fal (oh cookware of massive suckage), Moulinex -- even though you tried to keep it a secret on the interwebs, I know who your North America CEO is. And his location in the super secret bunker you have next door to Dick Cheney's. Which, clearly, you have to hide him in because of the suckitude of your company.

But I am married to an MBA. Who, if he learned nothing else in 2 years of schooling, learned how to dig up corporate information on the web. Oh, yes, he did. And all of that knowledge is now mine by proxy.

So Marc Navarre, you will be getting a letter from me. And even if it gets me nowhere, I will have had my say.

So there.

And for anyone who is looking for a pressure cooker that will work on a solid surface surface, may I suggest Presto. Their website is very helpful and they appear to have actual instructions in their canners.

Updated here.

And P.S. Mirro: you can change the link address over and over again. I will continue to update, change it, and make sure that people know where to find your sorry asses.

8 comments:

  1. That sucks. I'm sorry Jennifer. If I ever get resourceful enough to actually can . . . wait, never mind, I live in an apartment and don't have a garden.

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  2. If you'd bought it at Walmart and kept the box, they'd probably have taken it back.

    That DOES suck...they should put that info right on the box. Losers.

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  3. I am so sorry! That sucks. Can your mom or JoAnn use it? I don't have a flat surface; but I don't have a garden. Do I need a garden? What else can a busy working mom do with a pressure cooker?

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  4. Anonymous7:16 AM

    Everyone knows you can't use a pressure cooker on a flat-top stove. Next time do a little research before before you waste your money. Who's fault for you being ill informed.? YOURS! Now quit whining

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  5. Wow, Anonymous. Clearly everyone does NOT know this. Forgive me for having grown up in a family where we did not own a pressure cooker and having no one in my extended family to ask. I researched it, I actually LOOKED for that information before I purchased, and I found nothing. Now, fuck off and go away. And don't bother coming back. You want to bitch at people you don't know behind a curtain of anonymity, be my guest. Just don't do it here.

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  6. Plus, Anonymous? The correct word is WHOSE. You ignorant dumbass. And the Presto pressure cooker works perfectly on my solid-surface stove. So you can suck it.

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    Replies
    1. Most ceramic/flat cook top stoves recommend that they not be used for canning. They are not designed to have long duration of high heat because it severely shortens the life of the element. If you look at the base of canners the bottom will be flat or recessed. The ones( like the mirro) that have a recessed base will never heat properly because there is no direct surface to surface contact. Don't want to start fight this might be useful info to others in the future that still want to use flat top stove.

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  7. I have canned several hundred quarts of food using the Mirro canner on a glass top range. While it is much more difficult, and not recommended, you can do it. Here's an article I wrote with photos.

    http://www.mrmoms.org/homecanning.htm

    If you have glass top, the best way to can is to buy stand alone LP gas burner(s). Set up a table OUTSIDE (no use heating up your whole house and spending all the A/C money necessary to cool it off. With two canners going at once, you can can a lot of food much faster and those LP burners put out a lot of heat.

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